Overview and scope
This Refund Policy applies to all paid products and subscriptions purchased directly through perlerpatterns.app, including the Single Pass ($2.99 one-time purchase) and Pro Maker Club subscriptions (Pro Monthly at $6.99/month and Pro Annual at $39/year).
Free features—such as online image quantization, 16x16 and 29x29 pegboard generation, live Crafting Tracker mode, and plain-text bill of materials copying—are provided free of charge and carry no monetary refund value.
Nothing in this policy limits or excludes your statutory consumer rights under applicable local laws.
Digital pattern exports & Single Pass purchases
Due to the immediate digital delivery of vector PDF print templates, 1:1 scale pegboard sheets, and downloadable assets, completed digital downloads are generally non-refundable once accessed.
However, we stand behind the quality of our color calibration and software engine. If you experience any of the following issues within 14 calendar days of your purchase, you are eligible for a replacement pattern or a full refund:
1. Technical failure: The generated PDF fails to download, is corrupted, or cannot be opened with standard PDF viewers.
2. Dimensional inaccuracy: The 1:1 scale print sheet cannot be calibrated accurately to physical pegboard pitch (5.0mm Midi) despite following standard printer 100% scale instructions.
3. System palette error: A software defect results in missing or incorrect bead codes compared to the chosen manufacturer palette (Perler, Hama, or Artkal).
Subscriptions, renewals, and cancellations
Pro Maker Club subscriptions (Pro Monthly and Pro Annual) renew automatically at the interval and price stated at checkout until canceled by the account holder.
You can cancel your subscription at any time with a single click in your Account Center, or by emailing [email protected] prior to your renewal date.
When you cancel a subscription, auto-renewal is immediately stopped. You will retain full Pro access, including unlimited 1:1 PDF exports and multi-board tiling, through the end of your current paid billing period. Cancellations do not retroactively refund previous billing periods.
Billing errors and unauthorized transactions
If you notice an unexpected duplicate charge or believe a billing calculation error occurred, please contact us immediately at [email protected]. Upon verification, any erroneous or duplicate charges will be refunded promptly to the original payment method.
How to request a refund or payment review
To submit a refund request or inquiry, please send an email to [email protected] from the email address linked to your PerlerPatterns.app account with the following details:
- Your account email address
- Order ID or transaction reference from your receipt
- Plan name (Single Pass, Pro Monthly, or Pro Annual)
- Purchase date and amount
- A brief explanation of the technical or billing issue encountered
Refund processing timeframe
Once approved, refunds are initiated immediately by our billing system and credited back to your original payment method. Depending on your financial institution or card issuer, refunds generally reflect on your billing statement within 5 to 10 business days.