Email support
The official customer support email address for perlerpatterns.app is [email protected]. When contacting us regarding an account, purchase, or subscription, please message us from the email associated with your PerlerPatterns.app account so we can assist you quickly.
Our team typically responds within 24 to 48 hours during business days. Sending a single message with all necessary details helps us resolve your inquiry as quickly as possible.
Technical support & pattern help
If you encounter an issue while converting an image, tracking bead placement, or downloading 1:1 scale PDF print sheets, please provide the following details to help us troubleshoot:
Include your operating system and browser version, the image file format and dimensions, the selected brand palette (Perler, Hama, or Artkal), the pegboard grid size (e.g., 29x29 or 58x58), and a description or screenshot of the unexpected behavior.
Billing, plans & refund inquiries
For questions concerning Single Pass purchases ($2.99) or Pro Maker Club subscriptions (Pro Monthly at $6.99/mo, Pro Annual at $39/yr), please email [email protected] with your account email, order number or transaction reference, purchase date, and a description of your request.
For details on eligible refund scenarios and subscription cancellations, please review our Refund Policy.
Privacy and data rights requests
To exercise your privacy rights, including requests to inspect, correct, export, or delete account records and saved bead patterns, send an email to [email protected] with the subject line 'Privacy Request'. For your security, we will verify account ownership prior to processing sensitive account modifications.
Commercial licensing & business partnerships
Etsy makers, craft workshop organizers, STEM educators, and commercial crafters seeking bulk licensing, custom palette integrations, or educational partnerships can contact our business team directly at [email protected].
Platform identity & disclaimer
Domain: perlerpatterns.app | Product: PerlerPatterns.app | Support: [email protected]
PerlerPatterns.app is an independent craft software workbench. Perler®, Hama®, and Artkal® are registered trademarks of their respective owners. PerlerPatterns.app is not affiliated with, endorsed by, or sponsored by these trademark holders.